Warranty & service
2-year manufacturer's warranty
RedStar24 products that are expressly advertised with this warranty promise are covered by a voluntary two-year manufacturer's warranty. It is additional to your statutory rights for defective goods.
2 years from the invoice date
Federal Republic of Germany
Only goods expressly advertised with this warranty promise.
The warranty is additional to your statutory rights and does not limit them.
What the manufacturer's warranty covers
If a material or manufacturing defect occurs during the warranty period, RedStar24, as guarantor, will provide one of the following remedies at its discretion:
Free repair
RedStar24 may repair the affected goods free of charge under the warranty.
Free replacement
Alternatively, the goods may be replaced with an equivalent item. If the original product is no longer available, an equivalent successor model may be used.
How to make a warranty claim
- 1Report the warranty case
Contact RedStar24 GmbH and describe the material or manufacturing defect you have identified.
- 2Send the goods for inspection
The goods must be sent in so that the warranty case can be inspected. Package them securely to prevent additional transport damage.
- 3Include a copy of the invoice
Include a copy of the original invoice. It is used in particular to verify the warranty period. If the seller is not shown on the invoice, also provide the seller's name and address.
- 4Inspection and warranty remedy
If the warranty claim is justified, RedStar24 will choose between free repair and free replacement in accordance with these warranty conditions.
When the warranty does not apply
Warranty claims are excluded where the damage was caused by any of the following:
- misuse or improper handling
- environmental influences such as moisture, heat, overvoltage or dust
- failure to observe safety precautions
- failure to follow the operating instructions
- external force, for example impact, shock or dropping
- unauthorised repair attempts
- normal wear and tear
Shipping costs for a justified warranty claim
If the warranty claim is justified, the warranty handling is freight-free. Necessary shipping costs initially paid by you will be reimbursed by the guarantor.
Your statutory rights remain unaffected
The consumer's statutory rights against the seller in the event of defects remain fully available and can be exercised free of charge. The manufacturer's warranty is an additional voluntary benefit and does not restrict those rights.
Good to know
Frequently asked questions about the manufacturer's warranty
Key points on the warranty period, documents, shipping and statutory rights.
What is the difference between the warranty and statutory rights for defects?
The manufacturer's warranty is an additional voluntary benefit. Statutory rights for defective goods exist independently against the seller and are not restricted by the warranty.
When does the two-year warranty period start?
Under these warranty conditions, the warranty period begins on the invoice date and lasts for two years.
Do I need the original packaging?
Original packaging is not stated as a condition of this warranty. However, the goods must be packaged securely for shipment so that no additional damage occurs in transit.
What happens if the original item is no longer available?
For a justified warranty claim, RedStar24 may provide an equivalent item or, where necessary, an equivalent successor model as the replacement.
Does the manufacturer's warranty apply outside Germany?
No. The territorial scope of this warranty promise is limited to the Federal Republic of Germany.
Who pays the shipping costs for a warranty claim?
For a justified warranty claim, handling is freight-free. Necessary shipping costs initially paid by you will be reimbursed by the guarantor.